Privacy Policy

1. Introduction

Synorex Valmariq ("we", "us", or "our") is committed to protecting the privacy of visitors to our website and users of our platform. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read the following carefully to understand our practices regarding your personal data.

2. Information We Collect

We may collect and process the following categories of information:

• Information you provide to us — such as your name, email address, phone number, and any other details you submit through contact forms, sign-up forms, or when corresponding with us.
• Usage data — including information about how you access and use our website, such as pages visited, time spent on the site, browser type, device information, and referring URLs.
• Technical data — such as IP address, cookie identifiers, and log data collected automatically through your interaction with our website.
• Communication data — records of correspondence if you contact us, including support requests or feedback.

3. How We Use Your Information

We use the information we collect for purposes that may include:

• Providing, operating, and maintaining our website and services;
• Responding to enquiries, requests, or support needs;
• Improving and personalising the user experience;
• Sending information about our services where you have consented to receive it;
• Monitoring usage patterns to understand and improve site performance;
• Complying with applicable legal obligations.

4. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing personal data, we generally rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, our legitimate interests in operating and improving our services, and compliance with legal obligations. Where we rely on consent, you may withdraw it at any time by contacting us using the details provided on our website.

5. Cookies and Similar Technologies

Our website may use cookies and similar tracking technologies to distinguish you from other users, remember your preferences, and analyse how our site is used. You can set your browser to refuse some or all cookies, or to alert you when a website sets or accesses cookies. If you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.

6. Sharing of Information

We do not sell personal data. We may share information with:

• Service providers who perform functions on our behalf, such as hosting, analytics, or communication tools, and who are bound by obligations to protect your data;
• Professional advisers where necessary for legal, accounting, or business purposes;
• Regulatory or governmental authorities where required by law or to protect our legal rights;
• A successor entity in the event of a merger, acquisition, or sale of assets, subject to appropriate confidentiality arrangements.

7. Data Retention

We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Retention periods may vary depending on the type of information and the context in which it was collected.

8. Data Security

We take reasonable technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on applicable law, you may have rights in relation to your personal data, which can include the right to request access to, correction of, or deletion of your data, the right to object to or restrict certain processing, and the right to data portability. To exercise any of these rights, please contact us using the details provided on our website. We may need to verify your identity before responding to certain requests.

10. International Data Transfers

Where personal data is transferred outside of the country in which it was originally collected, we aim to ensure that appropriate safeguards are in place to protect that information in accordance with applicable data protection requirements.

11. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children's Privacy

Our website and services are not directed at individuals under the age of 18, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so that we can take appropriate action.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with a revised "last updated" date. We encourage you to review this page periodically.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle personal data, please contact us using the contact details provided in the footer of our website.